Terms & Conditions

Payment information

A 50% deposit is required when ordering a website. When a design has been approved, a test site will be created where you (or we) can add the content.

When you are ready for the site to go live (or 1 month after the test site has been created if that is sooner), the remaining 50% balance is due. Payment in full must be received before the site will go live.

For customers who would like the Kingfisher team to add content or update their websites, we currently charge £25/hour, payable in advance in 10 hour blocks. 5 hour blocks can be bought at £27.50/hour.

The current annual hosting fee (valid April 2010) is £125 per annum, and is included in the first year. This fee covers hosting and maintenance of the website and backing up of the content on a daily basis (which is held for 48 hours). Each page also has multiple backups so you should be covered in any situation. It also covers reasonable email support during office hours.

Acceptable Use Policy

We use Bluehost for a hosting provider, and we are bound by their Acceptable Use Policy (ACU).

We expects our clients to adhere to “reasonable use” of bandwidth. If “excessive use” of video content is used, or incorrect use of images and files, we reserves the right to negotiate new terms if the service standard for other clients is affected. Our reasonable use policy is 5 gigabytes per month. Each additional megabyte will be charged at £2.50 over the initial 5 gigabytes per month. We will first give a warning and advice as to how you should correct your website data. If this is not altered by the end of the second month, you will be invoiced additional costs. Your website may be turned off until full payment is received.

We reserve the right to remove offending material or in extreme cases deactivate a client’s website for breach of Acceptable Use.

Data Protection Statement

This details how we protect the privacy of your personal data and how we will use any data that you send to us. It includes useful links and telephone numbers for the telephone and mail preference services and credit rating agencies. Read it here.

Technical Information

Our websites are written using web-standard html, css, php and mysql.

Kingfisher Web Services will make every effort to handle support requests quickly and efficiently, however there may be times when we are unable to respond immediately. We will endeavour to respond to all support enquiries within 24 hours, however no guarantee is given and no compensation is offered.

Kingfisher Web Services aim to maintain an average “website uptime” of at least 98%. Generally, the uptime is much better than this, however we reserve the right to take the website offline periodically for routine maintenance of the system and fault repair as required. We will undertake to carry out these maintenance tasks during non-business hours to avoid undue interruption to the Service and you will usually be given adequate notice of this.

Termination of an Agreement

Either party may terminate this Agreement by giving the other party 30 days notice of its intention to terminate.

All fees are non-refundable, unless Kingfisher Web Services can be shown to have failed to provide the agreed services.

If this Agreement is terminated, the client retains all page content and all database content pertaining to the website although a reasonable charge will be made for supplying up-to-date database backup and photoshop files for site transfers.

Kingfisher Web Services website

The information on this Website is intended solely to provide general information on the services offered by Kingfisher Web Services.

No part of this website content may be copied, published or distributed without prior written permission from Kingfisher Web Services. Unless otherwise stated, all of the copyright and other intellectual property rights are owned by Kingfisher Web Services.

Kingfisher Web Services endeavour to ensure that this website is available 24 hours a day, however it shall not be liable if for any reason it is unavailable at any time or for any period.

Links to third party websites are provided solely for your convenience. Kingfisher Web Services is not responsible for the content on these websites and you visit these sites entirely at your own risk.

The material on this website does not constitute advice of any kind, whether technical or otherwise.

Kingfisher Web Services exclude all liability for any kind of loss or damage that may result in connection with this website and its use, including loss or damage in relation to computer viruses.